Caradigm Jobs

Senior Project Manager

Caradigm is a new kind of health IT company formed by GE Healthcare and Microsoft. Our goal is to transform care by empowering health systems and providers with the real-time, system-wide data and intelligence needed to improve care quality and the patient experience, and ultimately, the economics of health and wellness.

Caradigm combines the power of an open technology platform and collaborative clinical applications to bring together disparate patient data and transform it into intelligence. We enable others in the industry to take advantage of the platform to innovate—rapidly generating a new era of applications to improve population management. Our goal is to make it easy for caregivers across the entire healthcare continuum to gain the insight they need to collaborate with ease and provide the best patient care possible.

Project Managers lead our customer projects and have the core responsibility of working with clients and Caradigm team members to deliver those projects on time, on budget, and with high customer satisfaction. They work in partnership with Implementation Architects, who lead the technical oversight and coordination of the project. Our Project Managers are responsible for managing multiple software implementation and service projects through a combination of onsite and remote interactions. This includes but is not limited to the creation, maintenance, and adherence to a project plan, communication plan, budget and resource scheduling, readiness plan, Go Live plan and Transition to Support plan. The Project Manager will typically lead multiple Caradigm Intelligence Platform (CIP) implementation projects within the same or across multiple Caradigm accounts, and work with Support for solutions that are already in production. In addition to client work, the Senior Project Manager will support the creation of Statement of Work documents (SOWs) during the presales process.

Essential Responsibilities

• Exceptional project management skills, with a demonstrated ability to drive complex, technical projects to success, working through technical, business, and people challenges

• Facilitate and track day-to-day activities required to ensure the projects are completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, and/or the standard terms and conditions of the contract

• Conduct remote and onsite implementation reviews and publish project status reports

• Work collaboratively with the implementation teams to recommend and present specific solutions to the customer

• Manage client expectations of product and services, and manage customer satisfaction and customer quality requirements and issues

• Maintain all project documentation, milestone dates, project contacts, and meeting notes/actions and other pertinent information

• Maintain proficient level of knowledge of Caradigm solutions including both the platform and applications on the platform

• Adopt a proactive approach to identifying risks to project success and create and maintain a project risk log; develop effective action plans for resolution to issues and risks as early as possible

• Participate in cross-functional initiatives to improve implementation methodology and/or product efficiency

Basic Qualifications/Requirements

• Bachelor’s degree in a related discipline or equivalent business experience in related field

• Healthcare IT Implementation Experience

• Minimum of 10+ years’ experience of formal Service experience working with external customer facing business setting overseeing complex technical projects

• PMP certification (or equivalent)

• Exceptional project management skills, with demonstrated ability to drive complex, technical projects to success, working through technical, business and people challenges

• Demonstrated success in indirect management (i.e. influencing without authority), with the ability to lead and maximize the productivity of multidisciplinary project teams

• Demonstrated experience managing geographically dispersed teams to achieve the required project outcomes

• Demonstrated ability to work in a fast-paced, complex environment

• Proficient in the soft skills necessary to be an effective Senior Project Manager

• Demonstrated willingness to complete and deliver in a timely fashion all expected project documentation and reports

• Proven leadership and effective decision-making capabilities

• Demonstrated ability to negotiate, deliver tough messages and effectively present alternative solutions

• Strong process orientation, problem solving and troubleshooting skills

• Exceptional interpersonal, and collaboration skills with people at all levels and disciplines (from C-Suite and down)

• Exceptional English language oral /written communication skills

• Willingness and ability to travel geographically up to 50% of the time

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.