Caradigm Jobs

Account Manager

Caradigm is a new kind of health IT company formed by GE Healthcare and Microsoft. Our goal is to transform care by empowering health systems and providers with the real-time, system-wide data and intelligence needed to improve care quality and the patient experience, and ultimately, the economics of health and wellness.

Caradigm combines the power of an open technology platform and collaborative clinical applications to bring together disparate patient data and transform it into intelligence. We enable others in the industry to take advantage of the platform to innovate—rapidly generating a new era of applications to improve population management. Our goal is to make it easy for caregivers across the entire healthcare continuum to gain the insight they need to collaborate with ease and provide the best patient care possible.

The Account Manager is the primary sales and customer service representative for a client of Caradigm’s IAM products. The Account Manager is responsible for ensuring that clients are getting the most value of their investments in Caradigm IAM. The Account Manager must build strong relationships with client contacts including executives, departmental, and organizational personnel. The role is responsible for creating a positive client experience based on strategic relationships that focuses on solution benefits and maximizing client ROI. The Account Manager is responsible for the overall account satisfaction and identifying software and service sales opportunities within the client organization. The Account Manager is also responsible for building, managing, and reporting on a pipeline of sales opportunities in support of quarterly and annual sales quotas.

Essential Responsibilities

• Building deep relationships at multiple levels with Caradigm’s IAM customers

• Creating, developing, and driving to closure add-on sales

• Identifying creative ways to market, sell, and use Caradigm products to address customer needs

• Occasional travel for in person meetings with customers

• Analyzing customer reports for targeted communications and marketing of additional products

• Creating compelling content for customer communications

• Corralling internal resources when necessary to ensure Caradigm delivers an exceptional customer experience every time

• Identifying, developing and maintaining a pool of strong customer references

• Managing a robust sales pipeline in order to achieve quarterly and annual sales quotas

Basic Qualifications/Requirements

• Bachelor’s Degree in Business, Marketing, Health Care Administration or other relevant degree

• Experience in a marketing, sales or customer service role

• Enjoys and takes satisfaction in helping others

• Excellent verbal and written communication skills

• Works well in a team environment

• Effective decision making skills

• Ability to work in ambiguous situations

• Demonstrated problem solving and analytical skills

• Healthcare and software experience preferred

• A quick learner capable, willing, and interested in understanding the technology

• Takes initiative to identify and close knowledge gaps

• Calm temperament when dealing with customers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.